Returns & Cancellations

Returns/Cancellation

For standard sized garments purchased (Not Made to Measure clothes)

  • Returns will only be accepted if goods are unworn, in brand new condition, unaltered, and exactly what was purchased from store or online
  • Orders cancelled more than 24 hours after payment confirmation* will be eligible for a partial refund consisting 50% of the product purchase price.
  • Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.
  • We will avoid charging you shipping cost unless the shipment has already taken place.
  • Flat $20 shipping fee will be applied if shipment has left our stores.
  • After receiving the product, RIVESSE will determine whether if the return is acceptable or not and will process for refund.
  • If your order was made using a gift card, then the final amount including the gift card purchase amount will go back to your credit card and not your gift card.
  • Indicate which items are being returned on the receipt.
  • RIVESSE reserves the right to disprove for refund if aforementioned conditions do not apply. If garment do not meet the return requirements, RIVESSE will return the original purchased items back to the customer, and customer will be charged for additional shipping costs.
  • Customers can expect refund within 14 business days after refund has been processed.
  • Refund on cash payment purchase will be returned with cash or a personal check.

Returns – General Rules

  • If orders were placed outside of United States and a conversion factor was applied during the time of order, same amount will be refunded back in to your account despite of new exchange rates.
  • If your order was made using a gift card, then the final amount including the gift card purchase amount will go back to your credit card and not your gift card.
  • Customers can expect refund within 14 business days after refund has been processed.
  • Refund on cash payment purchase will be returned with cash or a personal check